Shipping policy
We ship from Hong Kong, and all pet products can be delivered to most countries in Europe and North America. Order processing time is 3-5 business days. Estimated delivery time is 8-15 business days, depending on the destination and local customs regulations.
Shipping costs will be calculated at checkout based on weight and destination.
International orders may be subject to import duties, VAT, and customs fees. These charges are not included in the price and must be paid by the recipient.
After shipping, you will receive a tracking number via email. Delays caused by customs, weather, or local carriers are beyond our control.
If a package cannot be delivered due to an incorrect address, we will contact you to provide reshipping options. The original shipping cost is non-refundable.
Please contact us with any questions.